FAQ

CLEANING ESSENTIALS


Q. What is the difference between basic cleaning and deep cleaning?

A. Basic cleaning is what is routine cleaning done on a weekly, bi-weekly or monthly basis. Deep cleaning is generally for certain areas of the home that need special attention. Some first time cleanings, spring cleanings and move out cleaning require deep cleaning. Generally deep cleaning is done on a per need basis two or three times a year. Take a look at our Cleaning Services page to decide if your home needs some extra special care.


Q. Are you a green company?

A. Yes and kinda-sorta. We use whatever products get the job done. Sometimes that requires a product that doesn't fit under the 'green' moniker. However we do take careful consideration into professional products used for deep cleaning that are for one time use. If you prefer a green cleaning please feel free to make a request. If you have a certain product you would like us to use or not use, let us know. We clean many homes using green only products. 

Q. Do I need to provide cleaning supplies or equipment?

A. We provide all cleaning products unless otherwise stated by you. We do ask that you have a vacuum cleaner available at the time of service. We use our own portable vacuum with high-efficiency particulate air (HEPA) filters for stairs and other hard to maneuver places. Please let us know if you have allergies to dogs or cats or if you prefer we not use our vac. We can make do without it per your request.

Q. How many cleaners will be in my home at one time?


Up to two house cleaners at a time. We have found that two is best as far as timing goes. Two cleaners get the details done, and saves you money in the long run.

Q. Do you clean homes with pets?

A. We sure do! If you are away during cleaning please leave specific instructions how we can safely work around your pets.

CLEANING SCHEDULES

Q. Do I need to be home during the time of cleaning? 

If you like but it's not necessary. Especially if it's a weekend we encourage you to do fun things that don't involve waiting on people or cleaning. We respect your time! If you run a home business and you're working when we clean, please tell us so we can work around you in case we have to alter what gets done and when. 

CLEANING RATES

Q. Why flat rate cleaning?

A. Every home is different, and some cleaning jobs take longer than others. We are clear on our pricing before we even begin to clean your home. We are not firm believers in what is known as sticker shock. If we have to stay longer to make sure a job is done correctly it's on us - not you. 

Please ask about our special rates for monthly cleaning.

Got more questions? Get in touch with us through our contact form.